What Information We Collect and How We Use It
Any information we collect on our Site generally falls into the following two categories: Personally Identifiable Information or Aggregate Information.
1. Personally Identifiable Information
This refers to information that lets us know who you are or things specifically about you.
You can browse our Site using the Visitor function without revealing any Personally Identifiable Information. If you want to register or place an order and do not have a sponsoring IBO, you may voluntarily provide Personally Identifiable Information (such as name, address, e-mail address, and telephone number) to be shared with an authorized IBO near you for the purpose of contacting you, including via e-mail, to assist with registration and ordering. In such event, we might maintain a record of your contact, including such Personally Identifiable Information, in a file specific to you. We use this information to provide better service in the event that you contact us again.
When you register to become an authorized IBO and start your own I-commerce business powered by Amway, or when you register to shop online as a Customer, enjoying full access to the many products and services available on our Site, we will collect Personally Identifiable Information (such as name, address, e-mail address, and telephone number). This Personally Identifiable Information is securely stored and may be accessed under Contact Information. You are assigned an identification number and select your own username and password-both are needed to enter the Site and to access your Contact Information.
When you place an order for products or services, we collect Personally Identifiable Information (such as name, contact and billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order. We may provide information necessary to the delivery of your order to our shipping partners that may include the type of products ordered.
D. Credit Card Storage
Credit card information collected at registration or for shopping cart orders is used only to process payment for the transaction and, generally, is not retained on our Site. You may, however, voluntarily elect to securely store up to four personal credit cards to be used for shopping cart orders, Auto Renew, Ditto™ Scheduled Order, and Standing Order features. You may add, edit, and delete your stored card information.
E. Surveys and Promotions
From time to time you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our products and services. We may also use your Personally Identifiable Information to provide you newsletters and other marketing information that coincide with your preferences. You may customize your marketing preferences, or let us know if you do not wish to receive any promotional materials, by adjusting your Subscriptions & Email options on the Site or through a link provided in an email communication.
F. Personalized Health Program
You may voluntarily elect to participate in the Personalized Health Program offered on our Site, a complete program that delivers a personalized health risk assessment (HRA), genetic testing, and customized nutritional supplements tailored to your personal health and nutrition needs. The HRA collects Personally Identifiable Information, including personal health information concerning your nutrition, lifestyle, and health history. The Site automatically processes your HRA information through an algorithm specially designed to analyze your nutritional needs, develop nutritional supplement recommendations, and perform safety checks for toxicity and allergic reactions. HRA information is securely stored in your separate HRA profile and accessible only by logging into the Site with your Username and password. Note that if you share your account with others (spouse, family member, business partner) with whom you are registered under the same Username and password can also access your HRA information on the Site. To protect your personal health information we encourage you not to share your account and to safeguard the password you use to access our Site as described in the “Protecting Your Information” section, below. Except as disclosed in this section, we do not share your HRA information with any non-affiliated third party without your permission.
2. Aggregate Information
This refers to information that does not, by itself, identify you as a specific individual. Such information would include the Uniform Resource Locator (“URL”) of the Web site that referred you to our Site, your Internet Protocol (“IP”) address (a number automatically assigned to your computer whenever you surf the Web), your operating system and browser type, and any search terms that you enter on our Site. Our Web server aggregates this information in order to monitor the level of activity on our Site, evaluate its effectiveness, and improve the content of our Site in order to make your visit an easy and enjoyable experience.
We may collect, compile, store, publish, promote, report, or otherwise disclose or use any Aggregate Information, provided that such information does not personally identify you. We do not correlate any Personally Identifiable Information with the Aggregate Information that we collect on our Site. If we do correlate any Aggregate Information to you, it will be protected like any other Personally Identifiable Information under this Privacy Statement.
Sharing Your Information
Except as disclosed in this Privacy Statement, we do not sell, trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. Any Personally Identifiable Information you provide to us will be stored in our databases in the United States.
If you are an Independent Business Owner (“IBO”) with a business powered by Amway, you’ll receive advice and information from your own personal business advisory team-a support network consisting of your sponsoring IBO and upline organization. To allow such communication, we may share your contact information with your sponsoring IBO and upline organization. They have agreed not to share your information with any non-affiliated third parties, and are obligated to observe the intent of this Privacy Statement. In the ordinary course of supporting your business, information about you and your orders must be shared with your sponsoring IBO and immediate upline Platinum IBO. You have the opportunity to let us know, however, if you do not want any Personally Identifiable Information shared beyond your immediate upline Platinum IBO.
If you are a customer, to assure the highest level of personal service, we may share Personally Identifiable Information about you (excluding credit card information and order details, however, you may elect to share order details as stated below) with your servicing IBO, who is committed to making sure you’re pleased with the products you purchase and that you receive a favorable experience. Your servicing IBO has agreed not to share your information with any non-affiliated third parties, and is obligated to observe the intent of this Privacy Statement. An IBO may share your information with other IBOs with which they have a relationship. You may elect to share order details with your servicing IBO, or let us know if you do not want any Personally Identifiable Information shared with your servicing IBO, by editing your preferences online in My Account after completing registration, or contact us as described in the “Contact Us” section, below, and we will assist you.
We may share Personally Identifiable Information you provide online with other Amway-related entities and/or trusted business partners with whom we collaborate, as well as those that provide services to our Site. Where we engage non-affiliated third-party agents or contractors, we require them also to observe the intent of this Privacy Statement.
Should Amway or its related entities merge with or be acquired by another business entity, or its respective assets be acquired, you should expect that we would share some or all of your Personally Identifiable Information to companies assuming the role of serving you and other users of our Site.
Your permission is always secured first. We will not use or share the Personally Identifiable Information collected on our Site in ways unrelated to the purpose for which you provided the information, including those described above, without providing you a choice whether to permit any such unrelated uses.
Accessing and Correcting Your Information
We take reasonable measures to ensure that any Personally Identifiable Information we collect on our Site is accurate, current, complete, and reliable for its intended use. If you wish to update or otherwise correct Personally Identifiable Information you have provided to us, you may edit your information online after completing registration, or contact us as described in the “Contact Us” section, below, and we will assist you.
Protecting Your Information
We acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.
It is your responsibility to safeguard the password you use to access our Site, and to promptly advise Amway or your IBO if you ever suspect that your password has been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your identification number, username and password are specific to you, you acknowledge sole responsibility for any and all use of our Site conducted with your identification number and password.
A “cookie” is a small data file transferred to your computer’s hard drive that allows a Web site to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable an Internet retailer like Amway to keep track of a consumer’s electronic “shopping cart” before completing a purchase. Overall, cookies are safe, as they only identify your computer to customize your Web experience. Accepting a cookie does not provide us access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus.
Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox or Google Chrome) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some Web site features that will not be available to you, and some Web pages may not display properly.
To support the personalized features of our Site (such as your country and language codes, electronic shopping cart, and other ordering and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered Site user. We do not, however, use so-called “surveillance” cookies that track your activity elsewhere on the Web.
Use of Active-X and JAVA Applets On This Site
Active-X programs and JAVA applets are executable programs that can be transferred to your computer’s hard drive to cause your computer to perform functions in connection with your visit to a Web site. Our Site does not transfer any Active-X programs or Java Applets to your computer’s hard drive.
Use of Third-Party Media and Research Companies
Our Site may run limited third-party ads only for those Merchant and Services Partners with whom we link. In addition, we may use third-party media and research companies to place ads for us on other parties’ Web sites.
Links To Other Web Sites
Links to third-party Web sites may be provided solely for your information and convenience, or to provide additional shopping for various other goods and services through our Merchant and Services Partners. If you use these links, you will leave our Site. This Privacy Statement does not cover the information practices of those Web sites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.
We maintain contractual agreements with all of our Merchant and Services Partners, which require them to observe the intent of this Privacy Statement. When you enter a Partner Store from our Site, we provide them only with your identification number for purposes of introducing you. In return, the Partner Store shares with us any purchases you make from their Web sites in order for us to assign proper credit to you and to your servicing IBO.
Children’s Privacy Protection
We take special care to protect the privacy needs of children and encourage parents to be an active participant in their child’s online activities. Our Site does not target and is not intended for children under the age of 16, and we will not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child through our Site, we will eliminate that data. You must be at least 18 years old as a customer or qualify as an IBO to be on our Site.
Amway.net – Group Alticor Inc. and the U.S., E.U. and Switzerland’s Safe Harbor for Privacy
The United States (U.S.) Department of Commerce, European Commission, and Swiss Data Protection Commissioner have developed a “Safe Harbor” framework of data protection principles. This Safe Harbor is designed to provide U.S. organizations with a means to satisfy the European Union (E.U.) and Switzerland’s legal requirement that adequate data protections be afforded to personally identifiable information transferred from the E.U. or Switzerland to the United States.
Our site receives private information about customers, employees, and business partners from sources outside of the United States including countries within the E.U. and Switzerland. We have self-certified, with third party independent verification that our privacy practices are consistent with the U.S., E.U. and Switzerland’s Safe Harbor principles: notice, choice, onward transfer, access and accuracy, security, and oversight/enforcement. More information about the US Department of Commerce Safe Harbor Program can be found at http://www.export.gov/safeharbor/.
Amway.net is a part of Group Alticor Inc., which includes the following affiliated companies and brand websites: Amway.com; Amway.com.do; Amway.ca; Nutrilite.com; Artistry.com; eSpring.com; MyRibbonGift.com; Achievemagazine.com; Amwaymediabank.com; News.amway.com; Globalnews.amway.com; Showsell.amway.com; Amway.net; Blogs.amway.com; Alticor.com; Alticor.com/ace; and, Accessbusinessgroup.com.
Group Alticor Inc. and all affiliated companies and branded websites listed above have further committed to refer unresolved privacy complaints under the U.S.-E.U. and U.S.-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Group Alticor Inc., please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Changes To This Statement
Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information at our Site, to see if this Privacy Statement has changed. If any changes materially affect the use of Personally Identifiable Information previously provided to us, we will obtain your consent prior to the retroactive application of any material changes. By using our Site, you acknowledge acceptance of this Privacy Statement in effect at the time of use.
If you have any concerns about our use of your information or about this Privacy Statement, please send an e-mail to customer.service@Amway.com, or call 800-253-6500. We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.
Updated and effective March 21, 2012.